Faq
Frequently Asked Questions
What is the rental process?
Our rental process is simple and done through email verification steps.
- First link: Sign the rental contract.
- Second link: Verify your insurance (if using your own insurance).
- Third link: Verify your information by filling out your details.
If you haven't made the payment on the website during reservation, complete your payment as the final step. Once all steps are completed, your booking will be confirmed.
Where are you located, and which areas do you provide rentals in?
Our home base is located at 82 Karina Court, San Jose, CA. We offer rental services throughout the entire Bay Area, ensuring convenient vehicle pickup and drop-off options wherever you need.
What documents do I need to rent a vehicle?
Just a valid driving license and you're good to go.
Do you require a security deposit?
Yes, a refundable security deposit is required when you make a reservation. The amount is $450 for vans and economy vehicles, and $750 for luxury vehicles. The deposit will be refunded within one week after the rental.
What forms of payment do you accept?
We accept Venmo,Zelle,Apple pay or all major credit/debit cards.
Is insurance included with the rental?
No, insurance is not included with the rental. If your personal auto insurance or credit card provides coverage for rental vehicles, you can use that coverage for our cars (proof may be required). If you prefer, we also offer insurance that you can purchase directly from us.
Is insurance included with the rental?
No, insurance is not included with the rental. If your personal auto insurance or credit card provides coverage for rental vehicles, you can use that coverage for our cars (proof may be required). If you prefer, we also offer insurance that you can purchase directly from us.
What is your mileage policy?
We include 150 miles per day with every rental. If you need additional mileage, you can purchase unlimited miles as an add-on.
If you exceed the included mileage and do not have the unlimited option, there is an extra charge of 1$ per mile.
Do you allow additional drivers?
Yes, but additional drivers must present a valid driver’s license and may incur an extra fee.
What is your fuel policy?
Vehicles must be returned with the same fuel level as at pickup. Fuel charges apply if returned with less fuel.
Do you offer delivery or pickup services?
Yes, delivery and pickup options may be available depending on your location and vehicle type. Fees may apply.
What happens if I return the vehicle late?
Late returns may result in additional hourly or daily charges. Please inform us in advance if you need an extension.
Are toll charges included in the rental?
No, tolls are billed separately based on actual usage and are deducted from your deposit or charged to your card.
What is your cleaning policy?
Vehicles must be returned in reasonably clean condition. Excessive dirt, stains, pet hair, or smoking may result in additional 350$ cleaning fees.
Can I smoke or vape in the vehicle?
No. Smoking or vaping inside the vehicle is strictly prohibited and will incur a 350$ cleaning fee.
Do you allow pets in the rental?
A separate 99$ pet fee is charged. A cleaning fee may apply if the vehicle is returned with pet hair or odor.
What should I do in case of an accident or breakdown?
Contact us immediately. In case of an accident, call local authorities first and obtain a police report.
Can I take the rental vehicle out of state?
Out-of-state travel may be allowed with prior approval. Restrictions apply to certain vehicles.
What is your cancellation policy?
Cancellations made at least 24 hours before the start of the reservation are fully refundable.
Any cancellation made within 24 hours of the reservation start time, or failure to show up, may result in additional fees.
Can I extend my rental period?
Yes, rental extensions are allowed depending on availability. Contact us before your return time to avoid late fees.
How do tolls, tickets, or violations get processed?
Tolls are automatically billed. Parking tickets or traffic violations are the renter’s responsibility and will be charged accordingly.